If you have a problem with your order and need to return merchandise for exchange or refund, you must call or email our offices first to arrange the return. If we made an error on your order, we will make adjustments at no charge to you. All other merchandise returns must be new and unused and will incur a 10% restocking fee and all shipping charges are deducted from the refund amount. Returns are not accepted on custom made items.
Absolutely no refunds or exchanges after 30 days.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
HOW WE SHIP
We ship FedEx, Parcel Post, United Parcel Service, and motor freight. All items small enough will be shipped FedEx, UPS or Parcel Post. On larger shipments that are over the weight and size limits, we will ship via truck freight. We will route your order through the most efficient carrier to arrive in the shortest time possible. Since you will pay for shipping and handling when you place your order, all orders will be shipped to you prepaid to minimize hassles with the delivering carrier when your order arrives. WE DO NOT SHIP COD!! Please note that several items have oversize fees associated with them. You will be contacted for the additional fees if you ignore the oversize fee instructions. On orders over $1000 you will be contacted by us with actual shipping charges.
HOW FAST WILL I GET MY ORDER?
We strive to turn your order around as fast as possible. Most orders will be shipped within 2 weeks of receipt. However, orders that include cages might take slightly longer to process as well as orders that might have special requests or custom items included. Springtime is usually our busiest season and orders will take longer to process during these times. If we see an undue delay in an item ordered, we will do our best to notify you of the estimated time that it will take to get the item to you. If you have any questions regarding your order, please feel free to call our offices, toll free, at any time and we will update you as to the status of your order. If we have your email address on file, a shipment confirmation will be emailed to you on the day your order ships..
SPECIAL NOTE FOR ALASKA, HAWAII, PUERTO RICO, and FOREIGN COUNTRIES
Our standard shipping and handling rates apply only to the contiguous 48 states. If you are ordering from Alaska, Hawaii, Puerto Rico, or a foreign country, please inquire as to your shipping costs.
SPECIAL OVERNIGHT OR EXPRESS SHIPMENTS
If you need your order expedited via an overnight or special delivery service, please call our office prior to placing your order for shipping costs and available services. We will be happy to ship your order via FedEx or UPS 2nd day or next day air, but the charges will vary with each shipment and must be calculated on each specific order.